Refund policy

Consumers have a fourteen-day right of return from the receipt of their order to return any unsuitable item and request an exchange or refund, with the exception of return shipping costs, which remain their responsibility.

The right of withdrawal can be exercised by contacting our customer service directly from our website in the "Contact Us" section. We will promptly send you an acknowledgment of receipt of your withdrawal on a durable medium (for example, by email).

Returns must be made in their original, complete condition, allowing them to be resold as new. Any product opened or damaged by the consumer will not be accepted for return.

In case of withdrawal, The Feelgood Factory will refund all payments received. This will be done either by re-crediting the consumer's bank card or PayPal account, or by bank transfer, depending on the original payment method for the order.

Good Brands may delay the refund until the products have been received and verified.