General Conditions of Sales and Use

Welcome to the website

By visiting our site and/or purchasing an item on, you are participating in our 'Service' and agree to be bound by the following terms and conditions ('General Sales Conditions/GSC', 'General Terms of Use/GTU'), including the terms, conditions, and policies mentioned herein and/or accessible via hyperlink.

The User, a natural person, whether a customer or not, is informed that they are bound by these terms.

The use of our site's services, as well as any order, implies the prior, full acceptance of these GTU/GSC and our privacy policy, which you acknowledge having read.


Customer: means any natural person acting for purposes unrelated to their commercial, industrial, artisanal, or liberal activity, aged at least 18 years and having ordered at least once on the Site.

User: means any person browsing, whether a customer or a simple visitor.

Customer Space: means the interface allowing the Customer to access their personal space, where all provided data is grouped. Access to this space is done through an identifier and password.

Identifier: refers to the email address necessary for the identification of a User on the Site to access their account.

Password: refers to the sequence of characters that the User must keep secret and that, along with their Identifier, allows access to their account.

Product: refers to all products available on the site.

Order: means the purchase of products made by a customer.

Site: refers to


Please read these General Terms of Use carefully before accessing and using it. By accessing any part of the Site or using it, you agree to be bound by these General Terms of Use.


Any User can access the Site and the Products. This access is free. The User and/or Customer bears all the necessary costs for accessing the Site: internet cost and computer equipment.

The User and/or Customer can access their Customer Space using an Identifier and a Password. The User and/or Customer is obliged to keep their identification details confidential and not to disclose them to a third party.

The company THE FEELGOOD FACTORY will make every effort to ensure permanent access to the site: 24/7, but cannot be held responsible for any malfunction preventing access to the Site and Products. The resolution of any malfunction will be dealt with as soon as possible.


The User can create a personal account on the Site via a Customer Space if they wish to access their personal information and order history.

By creating an account, the User accepts these GTU/GSC and our privacy policy. Access to the Customer Space also includes subscribing to newsletters. The User can unsubscribe from this service at any time.

Each User can create only one account.

The User is responsible for the accuracy of the information transmitted to create their personal account. When the User creates an account on the Site, they receive a confirmation email on the same day. reserves the right to delete any account that does not comply with these contractual conditions.


The General Terms of Sale define the conditions applicable to sales concluded between individuals making a purchase ('the Customer') and ('the Site'). These conditions exclusively concern non-trading natural persons.


All prices are indicated in euros, all taxes included, excluding shipping costs (refer to the Shipping and Delivery paragraph).

Prices include value-added tax (VAT) at the rate in force on the date of the order. Prices may include discounts granted by The prices indicated are valid, except for gross errors. The applicable price is the one indicated on the site on the date the order is placed by the customer.

The payment requested from the customer corresponds to a total purchase amount, including the price of the Product and the shipping costs when applicable.


The order follows a procedure including different steps for the customer:

Selection of Products to add to their shopping cart; Verification and validation of the shopping cart; Identification in their Customer Space if not already done, or an invitation to create an account or enter their details if they do not wish to register on the Site. The Customer must, in any case, provide mandatory information to place their order; Choice of delivery method; Choice of payment method and acceptance of the GSC; Payment validation; Acknowledgment of receipt of the order sent to the Customer by email, to the address provided by them; Invoicing. An invoice will be issued by and included in the acknowledgment of receipt sent by email. The customer can also find it in their Customer Space if created;

Delivery. undertakes to deliver the order within the time indicated to the customer in their Customer Space, if any, or in their order summary. undertakes to honor the order received within the limits of available stocks. The unavailability of a product is usually indicated on the relevant product page. In the situation where the Product is not displayed as unavailable but has not been timely supplied by its suppliers, undertakes to inform the Customer of the unavailability of the Product without delay. will then refund the Customer no later than fourteen (14) working days. retains ownership of the Products until full payment of the order, i.e., receipt of the order price by reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of a previous order or who presents any form of risk in its eyes.


The order price is payable in full on the day of placing the order by the customer. accepts the following payment methods: VISA, Mastercard, Amex, and secure PayPal payment system.

In the absence of authorization from the bank to proceed with the payment of the order, the Customer can contact customer service to settle the order by any other means of payment. If the transaction proves impossible, the order will be canceled, and the sale automatically terminated.

SHIPPING AND DELIVERY undertakes to prepare an order within a maximum of four (4) working days following the sending of the order acknowledgment to the Customer. An email will be sent to the Customer upon shipment of the order, provided that the email address communicated at the time of the order is correct. undertakes to deliver the products within the period communicated in its Customer Space, if any, or in its order summary. The delivery time starts from the receipt of your payment. If is prevented from delivering due to force majeure or unforeseeable and insurmountable inconvenience inherent in the use of the Internet, such as service interruption, external intrusion, or the presence of computer viruses, the delivery period is extended according to the duration of the hindrance.

Delivery is free in metropolitan France. (Logistics provided by La Poste in Colissimo).

The Customer is required to check the condition of the package(s) and the delivered item(s). Any package with apparent anomalies (damage, missing item compared to the order, damaged package, open package, damaged item, etc.) at the time of delivery or collection by the Customer at the pick-up point must be refused or, if accepted, subject to reservations with the carrier and reported to In case of acceptance of the package, the Customer must imperatively report any anomaly within three (3) days following the date of delivery or collection from the carrier and to by contacting Customer Service.


In accordance with current legal provisions, the Customer has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal with, without giving any reasons. To exercise the right of withdrawal, the Customer must notify their decision to withdraw from this contract by means of a clear statement: to the following email address:

The Customer must return or return the goods without delay to and, in any case, no later than fourteen (14) days from the day the Customer communicates their withdrawal.

In the event that the Customer has ordered multiple Products via a single order resulting in multiple Deliveries, the withdrawal period will expire fourteen (14) days after the day when the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the last package.

The Customer's liability is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of this Product. In other words, the Customer has the opportunity to test the Product, but their liability may be engaged if they perform manipulations other than those strictly necessary.

The Customer can refer to the Returns and Refunds section for the exact procedure. In the case of a valid withdrawal, will refund the Customer all payments received from them no later than fourteen (14) days from the day becomes aware of their withdrawal.


During deliveries, the Products will be packaged in accordance with current transport standards, to ensure maximum protection for the items during delivery. As mentioned in the E/Right of withdrawal article, the Customer undertakes to comply with the same standards when returning the items.


Sales made through the site are subject to the conditions of the legal conformity warranty provided for in Articles L.217-4 and following of the Consumer Code, as well as the legal warranty for hidden defects established in Articles 1641 and following of the Civil Code. You can exercise these warranties by sending your request to the following email address: does not offer a commercial warranty.

In addition, you can decide to implement the warranty against hidden defects in accordance with the provisions of Article 1641 of the Civil Code. In this situation, you can choose between canceling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

Article L. 217-4 of the Consumer Code

The seller delivers a good in conformity with the contract and is responsible for conformity defects existing at the time of delivery. It is also responsible for conformity defects resulting from packaging, assembly instructions, or installation when it was put under its responsibility by the contract or was carried out under its responsibility.

Article L. 217-5 of the Consumer Code

The good is in conformity with the contract:

1/ If it is suitable for the usual expected use of a similar good, and, if applicable: - if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, especially in advertising or labeling;

2/ Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L. 217-12 of the Consumer Code

The action resulting from the lack of conformity is barred by two (2) years from the delivery of the good.

Article L. 217-16 of the Consumer Code

When the buyer asks the seller, during the course of the commercial guarantee granted to them during the acquisition or repair of a movable property, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee remaining to run.

This period runs from the buyer's request for intervention or the availability for repair of the property in question if this availability is later than the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold that make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given it a lower price, if they had known them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

RESPONSIBILITY is automatically responsible to the Customer for the proper performance of the contract concluded with the Customer.

However,'s liability cannot be engaged for the non-performance or improper performance of the contract concluded in the event of force majeure, the occurrence of an event attributable to the Customer, or any inconvenience, unforeseeable, and insurmountable damage inherent in the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses.

The site contains hyperlinks that may refer to other websites.'s liability cannot be engaged for the content of these websites if they were to violate the legal and regulatory provisions in force.

RESERVATION OF OWNERSHIP remains the owner of the Products until the complete payment of the price by the Customer.


All texts, comments, works, illustrations, and images reproduced on are reserved under copyright and intellectual property rights worldwide. As such and in accordance with the provisions of the intellectual property code, only private use is authorized, subject to different or more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site is strictly prohibited unless prior agreement.


The general conditions may be modified and updated at any time. The applicable general conditions are those in force at the time of the order. The modifications made to the general conditions will not apply to items already purchased. The date of updating the general conditions is at the top of the document.


Under Article L. 612-1 of the Consumer Code, "Any consumer has the right to resort free of charge to a consumer mediator for the amicable resolution of the dispute opposing them to a professional.". These are disputes of a contractual nature, concerning the execution of a sales contract or the provision of services, pitting a consumer against a professional.

In case of difficulties, invites you to contact its customer service beforehand. If your problem is not resolved, you can use the services of a mediator within one (1) year from the receipt of your request by customer service, for the out-of-court settlement of the dispute.